Skip to content
OB Growth Systems
Menu

Maintenance agreements

Your maintenance members are your next replacements. Don't let them lapse.

A member pays you twice a year to look at their system. When it finally needs replacing, you're the company already in the house, already trusted, already holding the history. Every lapsed member is a replacement you've handed to someone else.

Why members lapse

  • The renewal reminder is one email nobody opens.
  • The tune-up gets booked late, or not at all, and the member stops seeing the value.
  • Nobody calls when the card on file fails.
  • The member moves, sells, or forgets they ever signed up, and nobody checks.

A renewal and recall rhythm you can copy

When What
30 days before renewal A text: “Your plan renews on [date]. Your spring tune-up is included, want to book it now?”
7 days before A short email with what the plan covered this year
Renewal day If the card fails, a text the same day with a link to update it
Tune-up season Book members first, before the rush. Members who get booked renew
After every visit One line on the state of the system: “Your system’s 12 years old and running fine. Let’s keep an eye on it”

That last line is how replacements come to you instead of to whoever has the best ad that week.

Where we fit

Member renewals and recalls are part of the full partnership. We run the rhythm above in your company's name, and your office books the visits. It starts with the estimate pilot, so you see bookings before you commit to anything bigger.

Start with the estimate pilot
Book a 20-minute estimate audit